Telehealth

These are unchartered times. Anxiety, stress, or social isolation may be concerning you. In response to the “shelter-in-place” movement, many people feel they don’t have options. We want you to know: you do.

Our team at CPGI cares deeply about our community and we are currently accepting remote counseling appointments.

FAQ’s

What options are there for telehealth counseling sessions?
With the advancement of technology, the field of telehealth has been growing rapidly. Telehealth improves access to care for people who live in remote areas or who, due to illness or mobility problems, or other special circumstances, are unable to meet with a clinician in-person. We have options for telephone and videoconferencing. We provide ethical and professional standards of care for this service and are HIPAA compliant according to government standards.

How do phone telehealth sessions work?
Phone sessions are a great way to conveniently speak with your counselor by simply using your landline or cell phone, no matter where you are in the state of Illinois.

Do you offer live chat sessions?
No, we are not set up to do back-and-forth chatting. We are utilizing telehealth sessions in the traditional 30-minute, 45-minute and 60-minute intervals as compared to face-to-face sessions.

Can telehealth substitute for face-to-face therapy?
Our counselors who work through telehealth at CPGI are licensed and credentialed therapists who are certified by their state’s board to provide therapy and counseling. However, while the service may have similar benefits to traditional face-to-face therapy, we are using telehealth for clients as a response to the COVID-19 pandemic.

Do you offer different approaches via telehealth?
Yes. We have counselors who offer art therapy, couples counseling, Cognitive Behavioral Therapy, mind-body approach, relaxation strategies and other options.

What if I am out-of-state?
A rule of telehealth is that you should be at a residence or location that is in the same state your counselor is licensed in. However, your private insurance company may have their own set of guidelines for this rule.